Third Thursday # 11 2017: Stories from the in house design team

We’re on again for another 3rd Thursday Service Design chat. This time it’s our privilege to be hosted by NAB Labs and Digital. As usual we will have presentations to give fuel to the general networking, community building and chatting with refreshments.
There will be 3 speakers for the night to cover the breadth of Service and Human-Centred Design at nab.

Joseph Barker from NAB Labs and the NAB HCD team will be talking about the evolution of nab labs. Many organisations have tried recently to create innovation labs, and nobody has done it without lessons. Joseph will share some of nab’s.

Next up is Stuart Partridge, Principal Designer for nab’s customer journey transformation. In this mammoth effort Stu is responsible for setting the overall design direction and quality. He’s right in the thick of it and will share his lessons, wins and as yet unanswered questions.

We end with Ben May from NAB Digital and the Mobile App, who will be talking about designing for financial betterness and helping people to make better financial decisions. Ben will talk about how nab is trying to apply this, and the challenges of moving what is usually a human service into a digital product.

Tristan Cooke, Service Design Melbourne committee member and NAB product and service innovation guy, will do some hosting and MC duties… mainly to keep the talks fast, so there is plenty of time for the provided refreshments and chats.

Come along.

It’ll be fun.

Tags: NAB Labs, Third Thursday Chats

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