Service Design Melbourne

Third Thursday #28 2019: Facilitating meaningful conversations

Event Details

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Submission Details

DateSubmissions close:

Aug 2019 Facilitating meaningful conversations

From interviews to workshops…having conversations to build understanding is part of the design process.

Designers are required to facilitate conversations in order to create buy-in, promote participation and ensure diverse voices are heard when crafting solutions. We will discuss the best way to facilitate meaningful conversations by sharing diverse experiences of doing so.


Steph Mellor Human-centred design: coach, consultant, speaker, facilitator.

Erin Tan Customer experience: service design, ethnographic research.

Jon Osborne Leadership by design: speaker, mentor, coach.

Panel moderator:

Georgina Lewis Service design: qualitative research, co-design.


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