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Co-authored by Joyce Yee, Hazel White and Lindsey Lennon
This report aims to understanding how and what stakeholders value in a design-led approach, specifically focussed on public and third-sector service innovation projects. It identifies what ‘generic’ and ‘specific’ design-led approaches have been valued by different stakeholders and describes specific project outcomes and impacts, and concludes with a list of conditions necessary to achieve impact. The projects covered a range of sectors including healthcare, mental health promotion, youth services and social care across England, Scotland and Australia.
Valuingdesign.org (18.7mb PDF)
Tags: Australia, England, Health services, Northumbria University Newcastle, Report, Scotland, Service Innovation