Aug 2019 Facilitating meaningful conversations
From interviews to workshops…having conversations to build understanding is part of the design process.
Designers are required to facilitate conversations in order to create buy-in, promote participation and ensure diverse voices are heard when crafting solutions. We will discuss the best way to facilitate meaningful conversations by sharing diverse experiences of doing so.
Speakers:
Steph Mellor Human-centred design: coach, consultant, speaker, facilitator.
Erin Tan Customer experience: service design, ethnographic research.
Jon Osborne Leadership by design: speaker, mentor, coach.
Panel moderator:
Georgina Lewis Service design: qualitative research, co-design.
Tags: Third Thursday Chats
