Service Design Melbourne


Event Details

DateFriday, 07 December 2018 from 8:30 AM to 9:00PM & Saturday. 08 December from 09:30 AM to 09:00 PM
LocationDay One: Deakin Edge (Fed Square) / Day Two: Studios across Melbourne
RegistrationRegister for tickets

Submission Details

DateSubmissions close:

SDNOW is a two-day conference about Service Design, strategy, ethics, and leadership.

Day One: Conference Talks @ Fed Square

Day One will be a series of talks and panels by a diverse group of practitioners (global and local) from across: industry, academia, consultancies, and startups.
There’ll also be a good amount of time set aside for connecting with peers, coffee, lunch, drinks, and catching up with friends old and new.
We’ll be based in Deakin Edge for the day, a light filled theatre in the middle of Fed Square.

Speakers include:
• Sarah Drummond (UK) – Co-founder & Managing Director, Snook
• Leisa Reichelt – Head of Research and Insights, Atlassian
• Seb Chan – Chief Experience Officer, ACMI
• John Ravitch (USA) – Founding Partner, IDEO San Francisco
• Safa Almarhoun – Practice Manager, CQ/Today
• Louise Long – Service Design Director, Today
• Yoko Akama – Associate Professor, RMIT University
• Ash Alluri – Principal Social Innovator, TASCI
• Sasha Abram – Design Lead, First Australians Capital
• Penny Hagen (NZ) – Co-Design Lead, Auckland Co-Design Lab
• Caroline Sanz – Lead Strategic Designer, Isobar
• Donna Spencer – Lead Consultant, Readify
• Jo Szczepanska – Consumer Experience and Codesign Consultant, Dental Health Services Victoria

Day Two: Service Design Open House @ studios across Melbourne

Day Two will be our first Service Design Open House – with studios across Melbourne opening their doors and offering workshops with their practitioners. This is a chance to take a peek inside their spaces, get some insight into how they differentiate themselves, and learn something new from the people who work there day-to-day.
There will be a morning and an afternoon session, so everyone will get to visit two locations. Online registration for these sessions will be sent out to conference attendees the week before the conference. At the end of the day we’ll all come together at Starward to share our experiences (and celebrate the end of the year).
Participating studios include (with more being announced soon):
• Paper Giant
• Today
• Medibank
• Meld Studios
• Portable
• Isobar .


For any questions read our FAQs at or send us an email at

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