Service Design Melbourne


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Australian Service Design Agencies

We’re collating a list of the agencies practicing service design in Melbourne and Australia. If you’d like your agency listed please get in touch.


We (FutureGov) are on a mission to get rid of the old ways of doing things – the big bad expensive ways of delivering government – and replace them with programmes and products that are fit for the future, not held back by the past. Our approach emphasises the value of design and, above all, empathy. We believe passionately in working alongside the people we serve, understanding their lives before we set about looking for new ways of delivering outcomes. Transparency. Co-design. Co-ownership. Radically rebalancing existing power structures. Putting control in the hands of the many, not the hands of the few. We are FutureGov, and we’re here to change the world.

LocationSydney, London


Huddle is a strategic design consultancy that is focused on helping organisations thrive in the 21st century. We passionately use design to help organisations innovate, strategise, and deliver meaningful outcomes. We call this meaningful design. We truly believe that anything is possible and will always be working from that belief. This is a way of viewing the world. It’s an attitude the exudes confidence and clarity, communicating the message, ‘we will prevail’.



Founded in 2003, Isobar has since become the world’s most global agency, with offices on six continents. We’re a committed and diverse group of digital innovators and marketing visionaries dedicated to helping connect brands with their customers. How? By creating irresistible ideas that meld creative, planning, technology and data. Every day at Isobar is filled with challenges that keep us on our toes. We’re constantly trying new things, working harder and creating ‘better’. Our company values were crowd-sourced from the team. They’re irreverent, but respectful just like us. Our time and money is heavily invested into creating a welcoming, healthy, inspiring and honest workplace for both staff and clients. At the end of the day, this helps us achieve outstanding results and develop meaningful relationships.

LocationMelbourne, Sydney, Canberra

Make Studios

Make is a business consultancy that works with clients to sustainably improve and grow their businesses. We are a highly engaged and creative team who partner with clients on projects such as transformative strategy, business model innovation, product and service design, human-centred design workshops and MVP (minimum viable product) implementation. With offices in Melbourne and Hong Kong, we work regionally across Asia Pacific with clients ranging from startups to multi-national corporations.

LocationMelbourne, Hong Kong

Meld Studios

We help organisations understand, explore, design and deliver compelling services and experiences. Meld Studios seek to improve the everyday lives of people as they interact with the world around them. We work with organisations such as Telstra, Qantas, AMP, NRMA, The State Library of Victoria, the NSW Department of Police and Justice, and the NSW Department of Education and Communities to do just that.

LocationMelbourne, Sydney


Designing a world that works, beautifully. Neo is a global, creative experience company. We partner with corporates, governments, not-for-profits, and start-ups to deliver world-class products and services. We believe that great design creates impact and enables transformation.

LocationMelbourne, Sydney

Peer Academy

We (Peer Academy) work with government, service providers and consumers to co-design policy, products, services and programs across a variety of pressing challenges. We help the public purpose sector shift practice from designing ‘for’ to designing ‘with’ community and stakeholders.


Studio Thick

Thick – a strategic design consultancy based in Melbourne, Australia. We partner with progressive businesses and organisations to re-imagine their strategies, products and services for a brighter future.



Symplicit help your organisation to understand its opportunities and to strategically plan and build for the future. We are passionate about creating change by immersing ourselves in the lives and minds of your customers and their needs. We always use our tried and tested customer-led innovation process – and we can teach you how to do it too!

LocationMelbourne, Sydney, Brisbane

The Customer Experience Company

At The Customer Experience Company we are all about designing and delivering better customer experiences. We blend Design Thinking with Management Consulting to deliver better outcomes and more innovative solutions for our clients and their customers. Forrester has named us the largest Service Design consultancy in Australia, and through our work with large corporations, government and non-profits, we strive to improve the lives of millions of people.

LocationMelbourne, Sydney

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