Building a community of interest & practice in Service Design.

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Join our LinkedIn group to connect with community members and start discussions.

Digital Ethnography Summer School
13/02/2017 - 18/02/2017
Service Design Canberra 2016
22/11/2016 - 23/11/2016
Global Sustainability Jam Melbourne 2016
Third Thursday Service Design Chats # 3
Third Thursday Service Design Chats # 2
Third Thursday Service Design Chats # 1
Service Design Hong Kong
29/09/2016 - 30/09/2016
What I learnt in my first year (or so) as a Service Designer
Model versus Model
Sarah Drummond: Innovating public services through design
ServDes 2016
24/05/2016 - 26/05/2016
Huddle Design Fest 2016
08/03/2016 - 23/03/2016
Workshop: Evolving organisations: Building customer centricity
UX Australia 2016: Proposals
Service Design 2016 Conference
21/03/2016 - 22/03/2016
Global Service Jam Melbourne 2016
26/02/2016 - 28/02/2016
Meld Studios Open House
SDM Christmas Drinks 2015
Global Sustainability Jam 2015
Service Design Global Conference 2015
02/10/2015 - 03/10/2015
ServDes Conference 2016: Call for Papers
Panel: Leading the Business of Art and Design
APCHIUX 2015: Call for participation and papers
Tight Shorts: Transitions to Service Design
Workshop: How to rapidly develop personas to co-create value opportunities
Global SDN: Service Design Award
UX Breakfast Book Club with Indi Young
Cyclehack Melbourne 2015
19/06/2015 - 21/06/2015
Breaking into the International Service Design Community: Tales from Australia to Berlin
4th Korean Conference on Service Design (KCSD)
Design for Business: Research Conference
12/05/2015 - 13/15/2015
Customer Experience 2015
Good Design Awards: Service Design
Valuing Design: mapping design impact and value
by Joyce Yee, Hazel White & Lindsey Lennon
Global Service Jam Melbourne 2015
27/02/15 - 01/03/15
Huddle Design Week
24/02/15 - 27/02/15
Industry Mingle: Isobar
February UX Bookclub
Scaffolding Innovation through Human-Centred Design
by Jacqueline Wechsler
The role of mindset in user centred design
by Zaana Howard & Simon Lawry
Embodying, enacting and entangling design: a phenomenological view to co-designing services
by Yoko Akama & Alison Pendriville
DESIAP: From Things to Services
05/02/15 - 06/02/15
Warts-and-all: the real practice of service design
by Yoko Akama
ServDes.2014 Service Futures
09/04/14 -11/04/14

1312 community members (and growing)


The SDM committee (click photo for their profiles) are a group of passionate volunteers and are keen to hear your ideas and feedback in order to better support and build capacity in this community.

Our Mailchimp list is our member database, subscribe and you’re part of the community.

Membership is free – but there are some paid events and workshops. Events are hosted at various public and private venues. SDM welcomes any ideas, contributions, facilitation and participation from all of its diverse membership.

You can also join the Service Design Melbourne LinkedIn group to connect with members, start discussions and post jobs.


Would you like to help organise events? Do you have an article or case study you’d like to share? Are you an agency that would like to get involved with the service design community? Anything else we can help with?

We’re always looking for contributors to Service Design Melbourne. Say hello below:


The purpose of Service Design Melbourne (SDM) is to foster and support knowledge sharing on human-centred approaches and outcomes of design through invited speakers, workshops and informal conversations. It is a non-commercial network, focusing on building a community of interest and practice in this area to actively create a space for idea exchange and learn about projects, challenges and opportunities in Australia. It practices and promotes collaboration and collegiality across diverse fields in design, marketing, management, digital technology as well as the academic, business, government and public sectors. In doing so, it aims to provide exposure to and promote the contribution of a holistic approach to Service Design, which includes social innovation, human-centred design and systemic design thinking, that can benefit the public at large.

SDM is facilitated by a committee of passionate individuals. The committee rotates continually as new members join and others exit. In this way, we retain knowledge of the ‘past’ and inject ‘fresh’ ideas into the community. If you’re interested in joining the committee let us know!

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